UPS update and FedEx stories

After all the phone drama, the UPS guy left the package at our garage door without bothering to get an authorization signature! It has really pissed us off... it was quite an expensive item we were expected (yup R's new lens) and if they were going to leave it without a signature why not do it the first attempt itself?

More reasons for UPS to be consistent and check their policies... or is there any clause that says you can leave packages which need authorization on the second attempt at the door step?

Meanwhile, the very learned people at FedEx left us a cardboard package soaked and peeling off in the rain...Luckily none of the contents were damaged. But the urge to sue both these companies are getting higher.

Anyone else had bad experiences with these courier giants?